1.0 THE SERVICE
Maximus Reid (ABN: 69908562410) operating online as Revenue Catalyst ("The Provider") provides a managed, cloud-hosted Artificial Intelligence (AI) Voice Receptionist deployment to the subscriber ("The Client"). The service utilizes advanced large language models to answer, filter, route, and interact with incoming telecommunications traffic on behalf of The Client.
2.0 FEES, SUBSCRIPTIONS & AUTOMATED BILLING
2.1 Recurring Billing: The Client agrees to a flat monthly subscription fee of $1,000 AUD per month, processed automatically forty-eight (48) hours in advance via the secure Stripe billing interface.
2.2 Telephony & Usage Surcharges: The flat monthly fee covers core platform setup & access, maintenance configuration, and initial hosting. Individual inbound call durations utilize live network telephony bandwidth. The Client agrees to maintain a live telephony credit balance. A flat $50.00 AUD wallet reload fee will be processed automatically via the Client's Stripe payment method on file whenever their network credit account drops below the designated $10.00 AUD operational threshold.
2.3 Non-Payment Service Suspension: If a recurring automated Stripe transaction fails, a system grace period of forty-eight (48) hours will be granted. Failure to update billing details within this window will result in the automated suspension of active AI phone routing lines.
2.4 Refund Policy: The Client acknowledges that setup tasks, configuration provisioning, and background cloud software allocations begin immediately upon payment processing. To the maximum extent permitted by the Australian Consumer Law (ACL), all fees paid under this Agreement—including the initial setup, ongoing monthly subscriptions, and automatic telephony wallet reloads—are non-refundable. No pro-rata refunds, credits, or commercial adjustments will be issued for partial months of service or unused network credits upon termination of the account, except where a statutory right to a refund exists under the Competition and Consumer Act 2010 (Cth).
3.0 TELECOMMUNICATIONS COMPLIANCE & LINE MANAGEMENT
3.1 ACMA Verification: In strict accordance with the Australian Communications and Media Authority (ACMA) regulations, activating or routing virtual phone infrastructure within Australia requires business identity verification. The Client agrees to supply valid Australian Business Numbers (ABN) or Australian Company Numbers (ACN), alongside matching government-issued identification (Driver’s License or Passport) of a registered company director.
3.2 Call Forwarding Charges & Client Setup Responsibility: For Clients selecting the "Existing Phone Number" deployment model, call forwarding codes (e.g., conditional forwarding via 61) must be entered manually by The Client on their physical device. The execution, activation, and continuous testing of this manual line connection remain the absolute and sole operational responsibility of The Client. The Provider carries zero liability for missed leads, data connection delays, or lost revenue resulting from a Client’s failure to correctly dial the provided network integration codes or keep their handset line configuration active. The Client retains sole financial responsibility for any forwarding, diversion, or connection fees charged by their primary mobile carrier network (including but not limited to Telstra, Optus, or Vodafone).
4.0 ACCEPTABLE USE & ANTI-SPAM LAWS
4.1 Compliance with Laws: The Client warrants that they will use the service in strict compliance with the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth), and all other relevant Australian telecommunications and consumer laws.
4.2 Prohibited Activities: The Client must not use, or permit the AI Voice Receptionist to be used, for outbound telemarketing scams, automated unsolicited SMS blasts, high-volume spam, harassment, or any deceptive or fraudulent business activities.
4.3 Immediate Termination: The Provider reserves the absolute right to instantly suspend or permanently terminate active AI phone routing lines without notice and without a 48-hour grace period if the Provider reasonably suspects the service is being used for prohibited or illegal activities.
5.0 LIMITATION OF LIABILITY & EMERGENCY CALL EXCLUSION
5.1 STRICT EMERGENCY SERVICES DISCLAIMER: The AI Voice Receptionist service is built purely as a commercial office utility. It is strictly NOT designed, intended, authorized, or capable of handling emergency calls, medical crises, life-or-death scenario management, or reporting active crimes. The AI system cannot dial, route to, or communicate with emergency lines (including 000, 112, 131 444, or equivalent regional dispatch units).
5.2 Zero Liability for Personal Harm or Injury: The Provider accepts absolute zero legal or commercial liability for any physical injury, medical complications, personal harm, psychological distress, property loss, or fatalities arising directly or indirectly from a caller’s failure or inability to reach emergency services or a live human representative via the system.
5.3 AI Variances ("Hallucinations"): The Client explicitly acknowledges that the system operates using generative Large Language Models (LLMs). While rigid guardrails are programmed based on the onboarding data provided, The Provider is not legally liable for unexpected statements, conversational errors, conversational variances, or inaccurate pricing quotes communicated by the AI agent during a live call.
5.4 Technical Network Dependencies: Service delivery relies entirely on third-party platform uptimes (Vapi, GoHighLevel, Twilio) and local mobile tower networks. The Provider cannot guarantee 100% uptime and carries no liability for missed revenue, lost bookings, or communication gaps resulting from hardware glitches or carrier infrastructure outages.
5.5 Maximum Financial Liability Cap: To the maximum extent permitted by applicable law and subject to the Australian Consumer Law, the total cumulative aggregate financial liability of The Provider to The Client for all claims, losses, damages, lawsuits, or actions arising out of or in connection with this Agreement—whether in contract, tort (including negligence), strict liability, or otherwise—shall be strictly capped at and limited to the total amount of baseline platform subscription fees actually paid or payable by The Client to The Provider in the twelve (12) month period immediately preceding the event giving rise to the liability.
6.0 CLIENT INDEMNIFICATION
6.1 Third-Party Indemnification: The Client agrees to indemnify, defend, and hold harmless The Provider from any third-party claims, liabilities, damages, or costs (including reasonable legal fees) arising from the Client's specific use of the AI infrastructure, including any claims made by callers regarding incorrect information provided by the system or temporary service interruptions.
7.0 INTELLECTUAL PROPERTY & AGENCY WORKFLOW LOCK
All background system snapshots, automated SMS workflows, pre-configured custom values, webhooks, and proprietary system prompt templates utilized to deploy the voice assistant remain the exclusive Intellectual Property of The Provider. Upon termination of the subscription, GHL sub-account access will be revoked. The customized voice agent profile and routing data will be placed into a deactivated archive for a maximum period of sixty (60) days to allow for seamless account reactivation. Following this 60-day window, if the subscription remains inactive, the profile and all custom configurations will be permanently and irreversibly wiped from active routing systems.
8.0 CONTRACT TERM & CANCELLATION RULES
Subscriptions operate strictly on a flexible month-to-month term with no long-term lock-in periods. The Client may cancel their automated $1,000/month billing subscription at any point by providing written notice at least 7 days prior to their next scheduled Stripe billing invoice renewal date.